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Frequently Asked Questions of ChinaStoneTools.com |
Welcome to the FAQ page! This is where you will find
the answers to frequently asked questions. Send us E-mail at
zzstone@163.net if you have any other question.
1. We are considering to buy your products, how can I know the
quality?
Chinese products the quality is not the best while the price is
cheap. Place one trial order and test it you will know the
performance.
2. I don't see any prices on your web site, can you tell why?
So many products with different specification and different quality
concerned, not easy to put price list on the website. We always send
the offer according to our customers' detailed enquiry!
3. Do you have office or representative or agent in our country?
Our main customers are end users, we don't have and we don't need
any representative or agent in any country.
4. What is the minimum quantity we should buy?
We don't mind how much amount or how many quantity you want to buy,
we will try our best to reach your requirements, if we can, we do!
5. As I know many companies supply free samples, do you offer
free samples?
We don't offer any free samples, and not possible to offer free
samples since we are facing so many customers.
6. What is your mode of payment?
Currently we only accept 100% T/T before shipment.
7. We make the payment, what we should do if you don't send us
our goods?
It is impossible to happen! If you send us the money, please inform
us or send us the copy of Bank Transfer so that we can make the
production and arrange shipment as soon as possible. If we can not
make the shipment due to some force majeure, we will return back the
money.
8. If we make the payment, how long you will make the shipment?
It depends on the quantity of order, as usual we make the shipment
within 7-10 days on receipt of payment. For special order (Such as
big order or not standard specification order) it may cost more
days. We will inform our customers how long time they should wait
until we make the shipment.
9. What is the delivery way to send our goods?
By Courier, Air Cargo, Sea Cargo, depends on the
weight or customers' request.
Courier: 3-5 days (Door to Door Service, like DHL,
TNT, UPS, FEDEX)
Air Cargo: 4-10 days
Sea Cargo: usually over 20 days
10. How much I should pay for delivery charge?
When you place order, we will calculate the approximate gross
weight, multiply current freight rate, Plus Chinese Customs
formalities & documents charges then we get the final charges. We
will let you know and print it in the Proforma Invoice of your
order. If we collect more, we will return back extra amount in your
next order.
11. What we should do if your products can not run well?
If our products can not run well, please check whether the operation
is correct? Also check whether there is problem with the machine?
After get rid of these possibility then it may be the problem of our
products. Send us the detailed report for our analyse, it is better
if you can send back those used products so that our technician can
check the problem. If it is our quality problem we will make
compensation or replacement will be done immediately.
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